Refund policy
Cancellation before processing
You may request cancellation by emailing [AYOSEN SUPPORT EMAIL]. A full cancellation and refund are available if the order has not entered processing or shipped.
Because processing may begin soon after purchase, cancellation is not guaranteed once fulfillment has started.
No general change-of-mind returns after processing
Unless required by applicable law, AYOSEN does not accept returns solely because a customer changed their mind, selected the correct color but later preferred another, or no longer wants the product after processing or shipment.
This limitation does not apply to damaged, defective, incorrect, incomplete, or materially misdescribed orders.
Damaged, defective, incorrect, or missing items
Contact us within 30 calendar days of delivery if the product arrives damaged, does not function as expected under normal use, is the wrong color or item, or is missing a component.
Please provide:
-Order number.
-Clear description of the issue.
-Photos of the product.
-A short video when needed to show a functional defect.
-Photos of the packaging and shipping label for shipping or fulfillment errors.
After verification, AYOSEN will offer one of the following, based on the issue and your preferred resolution where reasonably available:
1. Replacement at no additional cost.
2. Full or partial refund to the original payment method.
For many verified defects, a physical return is not required. Do not mail an item unless AYOSEN provides written return instructions.
30-day limited warranty
AYOSEN provides a 30-day limited warranty from delivery for manufacturing defects and functional failures occurring during normal use and in accordance with the instructions.
Covered examples may include:
-Control unit that does not power on after proper charging.
-Buttons or display that fail because of a manufacturing defect.
-Defective magnetic connectors.
-Wristband received torn or improperly manufactured.
-Components missing at delivery.
Warranty exclusions
The warranty does not cover damage caused by:
-Use contrary to the instructions or warnings.
-Water, washing, or liquid entering the electronic unit.
-Drops, impacts, crushing, or excessive pressure.
-Use while charging.
-Incompatible power sources other than 5 V input.
-Unauthorized disassembly, modification, or repair.
-Normal wear or cosmetic damage that does not affect function.
-Improper cleaning or storage.
These exclusions do not limit non-waivable rights under applicable law.
Return instructions
Do not send the product to the address printed on the original parcel. If a return is required, AYOSEN will provide an authorized address and instructions:
[AUTHORIZED RETURN ADDRESS, IF A RETURN IS REQUIRED]
Unauthorized or collect-on-delivery packages may be refused.
Refund timing
Once approved, AYOSEN will issue the refund to the original payment method. It may take approximately 5–10 business days to appear, depending on the bank or payment processor.
For refunds required because merchandise could not be shipped, AYOSEN will follow the timing required by applicable federal law.
Charge disputes
Please contact AYOSEN before initiating a charge dispute so we can attempt to resolve the issue promptly. This request does not limit any rights you have with your card issuer.